Govan HELP

Fund: Business Support in Scotland
Amount:  n/a
When: 2016
Region: Scotland
How the money was used:
  • Governance support
  • Advice on diversifying income mix and becoming more enterprising
  • Support with creating a marketing plan

Govan HELP was established in 1996 as the Hills Trust Home School Community Support project, based around one school in Govan, to provide support for families and improve home and school links. 

Social Impact

Govan HELP provides a very important service, which makes a huge difference to its community. 

How we helped

Lottery income at Govan HELP was decreasing and there was a high reliance on grant income. The focus of the business support was to look at how the organisation could get itself onto a firmer financial footing and become more enterprising.

When the consultants first met with Govan HELP, a new CEO had just started who came from a different background to her predecessor and brought an enterprising mindset with her. This somewhat changed the support approach and the consultants were then acting as a sound board for the new CEO during a period of transition.

What was the outcome?

The new CEO very quickly found that she was having to deal with several issues which she had not anticipated, which necessitated her urgent attention. The consultants acted as a source of advice and support for her throughout the process resolving these issues and provided an external and independent ear to discuss issues, concerns, and ways forward. 

Governance support was also provided: this looked at the roles and responsibilities of the board and a skills audit, future needs of the organisation and how to involve service users.

It also made introductions to social investors and provided some support on developing a marketing plan to raise awareness of their work more widely.


‘The support from Polly and Brian at Impact Hub has been extremely useful and supportive since I came into post of Chief Officer at Govan HELP. The organisation is at a critical stage in its development, with several challenges and a change in leadership. Polly and Brian supported me with advice and guidance on a range of management issues when I first came into post and attended a Board meeting, helping to ensure that the Board of Directors understood the importance of recommendations in respect of growing the infrastructure and management capacity within the organisation to ensure that we are able to continue to operate sustainably.’ Chief Executive Officer, Govan HELP

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